Frequently Asked Questions (FAQ)
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1. What does SmartIMEX do exactly?
SmartIMEX connects companies with reliable global suppliers and buyers of heavy equipment, truck parts, machinery, and commercial vehicles. We assist with sourcing, verification, negotiations, logistics coordination, and export/import support.
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2. Can you help me find equipment or parts that are not available in the Dominican Republic?
Yes. This is one of our main services. We source parts, trucks, machinery, and components from multiple international markets to help you compare prices and obtain what you cannot find locally.
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3. Do you work with new or used equipment?
Both.
SmartIMEX sources **brand-new, refurbished, and used** equipment depending on your budget and needs. We also verify suppliers to reduce risk.
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4. How long does it take to receive a quote?
Most quotes are delivered within **24–48 hours**, depending on product category and supplier availability.
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5. Can you ship directly to the Dominican Republic?
Yes. We can help coordinate shipping to:
* Puerto Plata
* Haina
* Caucedo
* Santiago (via inland transport)
We also help compare freight options so you choose the best rate.
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6. Do you help verify that suppliers are legitimate?
Absolutely. SmartIMEX performs:
* Background checks
* Company verification
* Documentation review
* Price comparisons
* Fraud risk detection
This protects you from scams and unreliable sellers.
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7. What industries do you serve?
We work with:
* Transporte y furgoneros
* Construcción
* Minería
* Agroindustria
* Camiones de agua
* Empresas de repuestos
* Importadores
* Municipalidades
If your business uses heavy equipment or trucks, we can help.
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8. What information do I need to request a quote?
Just send us:
* The item name or description
* Model or part number (if available)
* New/used preference
* Quantity
* Your location
We take care of the rest.
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9. Do you offer inspections before buying?
Yes, for many suppliers we can request:
* Pre-shipment inspections
* Condition reports
* Photos & videos
* Third-party verification
This gives you peace of mind before you spend money.
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10. How can I contact SmartIMEX?
You can reach us via:
* Website form
* Phone
We respond quickly, especially to WhatsApp inquiries.
